Patient Services Manager 2

Role Overview:

Make every resident meal a meaningful experience.

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at NYC Health + Hospitals/Gouverneur, a 295-bed long-term care and rehabilitation facility located on Manhattan's Lower East Side.

Gouverneur is home to one of the largest rehabilitation programs within the NYC Health + Hospitals system, with 100 dedicated rehabilitation beds serving a diverse patient population. Unlike many healthcare facilities, Gouverneur features a decentralized dining model, with resident dining rooms located on each floor and a traditional cook-serve food production system, offering both American and Asian menu selections to meet the needs of its residents.

This is an outstanding opportunity for a hands-on leader who is passionate about resident satisfaction, team development, and delivering exceptional food service within a long-term care environment.

Reporting directly to the General Manager, the Patient Services Manager 2 will lead a team of approximately 40 union frontline employees while ensuring exceptional meal service, regulatory compliance, and an outstanding resident dining experience.

Conveniently located in Manhattan, the facility is easily accessible by public transportation.

What You'll Do:

As the Patient Services Manager 2, you will:

• Lead daily patient dining and resident meal service operations throughout the facility
• Supervise, coach, mentor, and develop approximately 40 union frontline employees
• Ensure meal accuracy, quality, timeliness, and exceptional customer service
• Conduct resident rounding and service recovery to enhance satisfaction and improve the dining experience
• Partner closely with nursing, clinical staff, and hospital leadership to support resident care
• Monitor meal service performance and implement continuous improvement initiatives
• Ensure compliance with HACCP, food safety, sanitation, and regulatory standards
• Assist with employee scheduling, labor management, productivity, and operational reporting
• Foster a culture of accountability, teamwork, compassion, and service excellence

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

The ideal candidate will have:

• Bachelor's degree or equivalent combination of education and experience
• At least three years of progressive management experience in food service or hospitality
• Proven leadership experience supervising frontline employees
• Excellent customer service, communication, and relationship-building skills
• Strong organizational and problem-solving abilities
• Experience coaching, developing, and engaging employees
• A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment

Preferred qualifications:

• Long-term care or healthcare food service management experience strongly preferred
• Experience managing unionized employees
• Experience leading patient dining, resident dining, or customer service operations
• Knowledge of healthcare food service regulations, HACCP, and quality improvement initiatives
• Passion for enhancing the resident experience through exceptional hospitality and service

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements:

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.