MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Responsibilities include but are not limited to:
Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required
Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
Work Shift – This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
Education Substitutions:
Four (4) years of relevant experience may be substituted for a bachelor’s degree
An associate's degree and two (2) years of relevant experience may be substituted for a bachelor’s degree
AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience
Other relevant certifications: each may substitute 0.5 years’ experience
Experience in Linux system administration (command-line management, networking, and service operations)
Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification
Experience with ticketing, alerting, and incident response tools
8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+
CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)
Preferred Qualifications:
Experience with ServiceNow ticketing, alerting, and incident response tools
Experience with ServiceNow Customer Service Management (CSM) module
Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
Experience in hybrid or on-prem/cloud integrated environments
Proficiency with Google Workspace or Microsoft Office collaboration tools
Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences
Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure
Clearance Requirements:
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations