Customer Service - Technical Sales

What You’ll Do

• Build and maintain strong relationships with new and existing customers.
• Work to understand customer needs and recommend solutions aligned with our products and capabilities.
• Respond promptly to inquiries about product features, pricing, availability, and order status.
• Prepare and deliver accurate quotes, bid specifications, and order details.
• Coordinate with engineering, production, and research teams to ensure customer commitments are met.
• Support customers by troubleshooting basic issues and providing product-use guidance.
• Manage inbound sales inquiries and convert leads into actionable opportunities.
• Maintain customer records and documentation for company-wide visibility.
• Resolve routine issues related to delivery, expectations, or product questions.
• Verify eligibility under International Traffic in Arms Regulations (ITAR) requirements.

What You Need

• Strong communication and relationship‑building skills – required
• Ability to multitask and manage priorities in a fast-paced environment – required
• Analytical and problem‑solving skills – required
• Technical aptitude with willingness to learn product capabilities – preferred

• Bachelor’s degree in a related field – required
• Minimum 2 years of related technical sales or customer support experience – required
• Experience with enterprise resource planning systems; IFS experience – preferred
• Experience with Salesforce – preferred
• Knowledge of lean manufacturing or engineered products – preferred

• Working knowledge of Microsoft Office – required
• Must be a U.S. Person as defined by ITAR regulations – required

Please note that this position is 100% onsite

Target Pay Range - $55k to $70k DOE

What We Offer

What Happens Next