The Facility Customer Service Coordinator Lead is the internal sales “expert” for a whole facility, handling customer inquiries and determining their product needs. This position contributes to the growth of our business through supporting current and potential customers through handling inquiries and determining their product needs.
The individual selected for this role will be expected to work at 3501 5th Avenue, East Moline, IL 61244
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Handle customer inquiries via the telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly
- Run customer orders through Custom Order Entry at time order is placed
- Assist customers by determining needs and presenting appropriate products and services
- Coordinate the preparation and delivery of customer orders ensuring they are filled accurately and delivered in a timely manner to meet their expectations
- Place and follow-up on purchases from outside vendors per established policy
- Follow Standard Operating Procedures (SOP).
- Ensure sales transactions are completed accurately
- Make product recommendations to customers and resolving product knowledge questions
- Follow pricing guidelines when quoting customers
- Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies
- Document and refer potential wholesale leads to manager and/or sales rep
- Provide input regarding inventory levels in the warehouse/stockroom
- Review management/financial reports with management
- Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts
- Perform/direct processing of daily batch work
- Other duties as assigned
Basic Qualifications:
- Ability to work all scheduled hours as needed.
- Must have previous selling experience and strong customer relations skills.
- Must be able to retrieve material from shelves and lift and carry up to 50 lbs. on occasion.
- Employee must be able to operate a computer and communicate via the telephone.
- Must be able to operate a hand truck and/or material handling equipment.
- Employee must have reliable transportation.
- Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Preferred Qualification:
- High school education or equivalent is preferred.
- Associates degree or higher in a business-related field a plus.