Call Center Customer Service Representative – Government Programs
@ MaximusMaximusmaximus.com
Call Center Customer Service Representative – Government Programs
Tampa, FL
Posted today
About the job
Maximus supports government initiatives, focusing on citizen services through call, email, and chat support. The role involves handling inquiries, documenting interactions, and ensuring compliance, contributing to public-sector improvements and digital modernization.
Requirements
- Excellent communication skills
- Experience with customer service
- Ability to handle inquiries
- Strong documentation skills
- Team player
Qualifications
- High school diploma or equivalent
- Experience in customer support
- Comfort with digital tools
- Attention to detail
Full job description
Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.
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