Customer Care Project Coordinator

ABOUT VICTAULIC 

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries. 

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures. 

An Industry Leader With a Heart as Big as Its Ambition and Innovation 

At Victaulic, we're committed to constructing a better world for and with our people. 

Let's Build a Better World Together. 

Our commitment to our people is built on four pillars: 

• We build from within. 

• We stand behind our people. 

• We foster an environment for constant learning. 

• We engineer change for a more stable and sustainable world. 

YOUR IMPACT STARTS HERE 

We're seeking a customer-focused Project Coordinator or Senior Project Coordinator to serve as a key liaison between our internal teams and external customers. In this role, you'll support standard, custom, and high-profile projects by preparing quotations, coordinating orders and product delivery requirements, communicating project status, and resolving customer needs. You'll work across Customer Care, Sales, Supply Chain, Manufacturing, and other areas of the organization to provide responsive service, strengthen processes, and help ensure customer satisfaction and company profitability. 

WHAT YOU'LL BUILD & OWN 

• Serve as a sales liaison to internal and external customers. 

• Act as a subject matter expert for custom products and projects. 

• Prepare and issue project-based quotations for standard and custom products. 

• Support the priced-on-application process in alignment with margin and pricing guidelines. 

• Complete quote-, order-, and service-related activities accurately and on time, including required documentation and product delivery coordination. 

• Coordinate project delivery requirements using project management and basic expediting skills, including product substitution or escalation to Customer Satisfaction when needed. 

• Review project management reports and communicate project status and jobsite coordination details to internal and external customers. 

• Provide feedback on Customer Care procedures and identify process improvement opportunities. 

• Respond to, analyze, and resolve customer requests, inquiries, and problems using established procedures in a timely manner. 

• Maintain a positive, professional, and enthusiastic approach while providing customers with a high level of service. 

• Support customer satisfaction and company profitability by consistently following team, Customer Care, and organizational policies and procedures. 

• Collaborate across departments and functions to support the Customer Care team and Victaulic’s global mission. 

• Complete additional tasks, projects, and responsibilities assigned by the Customer Care Management team. 

SENIOR-LEVEL IMPACT 

• Serve as a subject matter expert for custom products and high-profile projects. 

• Demonstrate expertise in Customer Care procedures and applications required to achieve daily tasks and goals. 

• Apply knowledge of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements. 

• Partner with the Supervisor or Team Lead to implement process improvements. 

• Provide procedural expertise, guidance, and interpretation to less experienced team members. 

• Conduct qualitative and operational activities related to legislative and domestic product requirements, as applicable. 

• Mentor new hires. 

WHAT YOU BRING 

• Minimum of three years of customer service experience and/or Victaulic product knowledge. 

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. 

• Excellent verbal and written communication skills. 

• Exceptional attention to detail and strong organizational skills. 

• Leadership and collaboration skills, with the ability to advocate effectively for process improvement. 

• Patient, professional, and courteous approach when handling challenging situations. 

• Goal-oriented, reliable, and self-motivated work style. 

• Strong problem-solving skills and the ability to manage multiple priorities effectively in a fast-paced environment. 

• Flexibility to adjust work schedules and work occasional overtime. 

• Ability to travel overnight on an infrequent basis. 

WHAT SETS YOU APART 

• Bachelor's degree. 

• Project management and analytical skills. 

• Proficiency with QlikView and Qlik Sense applications. 

WHAT WE OFFER 

Build A Better Career 

• Competitive compensation with performance-based incentives 

• Career development programs and internal promotion pathways - we build from within 

• Tuition reimbursement and continuous learning opportunities 

Build A Better Future 

• Comprehensive health, dental, and vision coverage 

• Retirement savings plans with company match 

• Life insurance and disability coverage 

Build A Better You 

• Paid time off, holidays, and flexible work arrangements where applicable 

• Employee Assistance Programs (EAP) and wellness resources 

• Inclusive, team-oriented culture where people look out for one another 

Build A Better World 

Join a company whose products contribute to a safer, more sustainable built environment every day. 

IMMIGRATION SPONSORSHIP 

Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future. 

EQUAL EMPLOYMENT OPPORTUNITY 

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process). 

VICTAULIC STAFFING PARTNER COMMUNICATION POLICY 

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process. 

Let's Build a Better World Together. 

victaulic.com/careers 

Victaulic - confidential