Field Technician - Minneapolis Area

@ Window Nation
Window Nationwindownation.com

Field Technician - Minneapolis Area

Blaine, MN
Posted 1 week ago

About the job

Window Nation focuses on home improvement, offering window and door installation services. The Field Technician role involves measurements, supporting installs, and maintaining customer relations, with growth opportunities and a focus on inclusion.

Requirements

  • High School Diploma or GED
  • 2+ years measuring windows
  • 2+ years installing/repairing windows
  • Valid Driver’s License

Qualifications

  • Proficiency with MS Word and Excel
  • Customer-centric mindset
  • Strong time management skills
  • Ability to navigate CRM systems

Full job description

$33.50 per hour | Full-Time | Company Vehicle Eligible

Join Window Nation and play a critical role in delivering exceptional experiences for homeowners throughout the Twin Cities market. We're seeking an experienced Field Technician with expertise in residential window measurement, installation support, service assessments, and home improvement projects.

This is an outstanding opportunity for professionals with backgrounds in window installation, window service, home remodeling, exterior renovations, construction, siding, roofing, doors, project coordination, or field operations who enjoy solving problems, working directly with customers, and ensuring projects are set up for success.

Location: Serving Minneapolis, St. Paul, Bloomington, Plymouth, Maple Grove, Minnetonka, Eden Prairie, Burnsville, Eagan, Woodbury, Blaine, Coon Rapids, Brooklyn Park, Lakeville, Shakopee, and surrounding Twin Cities communities


What You'll Do:

  • Visit residential customer sites to measure each window, door, sliding glass door opening as needed 
  • Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements 
  • Support pricing process by providing accurate measurements and assessments for labor/materials 
  • Review installation project/process with customers 
  • Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions 
  • Execute change order specifications 
  • Maintain service parts inventory and equipment
  • Complete service assessments; identify needed services, materials, and labor to relevant stakeholders 
  • Fulfill service appointment specifications 
  • Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. 
  • Maintain proficiency to do all tasks of the position. 
  • Maintain a substantive knowledge of product, install techniques, and construction basics 
  • Maintaining a driving record that meets company’s insurance standards
  • Ability to use an extension ladder in a safe manner to measure windows and perform services
  • Must be able to pass EPA certification and follow EPA Regulations
  • Knowledge of local permit/license/historical/HOA requirements

    • You're Likely a Great Fit If You:

  • Have experience measuring replacement windows in occupied residential homes.
  • Have performed window installation, service, repair, or exterior remodeling work.
  • Enjoy working directly with homeowners and providing exceptional customer service.
  • Are highly detail-oriented and committed to getting measurements right the first time.
  • Can identify potential installation challenges before they become costly issues.
  • Thrive in an independent field-based role with significant customer interaction.

    • Qualifications:

    Minimum Requirements:

  • High School Diploma, GED, or equivalent 
  • 2+ years professional experience measuring replacement windows 
  • 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects 
  • Valid Driver’s License

    • Preferred:

  • Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred 
  • Capability to navigate various applications on an iPad 
  • Customer-centric mindset 
  • Superior time and project management skills 
  • Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

    • Candidates with experience in the following areas are encouraged to apply:

  • Field Technician
  • Window Service Technician
  • Window Installer
  • Measure Technician
  • Construction Technician
  • Exterior Remodeling Technician
  • Residential Service Technician
  • Home Improvement Technician
  • Siding Installer
  • Roofing Technician
  • Door Installation Technician
  • Quality Control Technician



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