Patient Scheduler [AQ-13116]

Aquent is partnering with a major healthcare provider, a leading medical institution renowned for its commitment to patient care and innovative medical practices. This organization is dedicated to delivering exceptional health services and fostering a collaborative environment where every team member contributes to life-changing outcomes.

Are you a highly organized and empathetic individual passionate about making a tangible difference in patients’ lives? We are seeking a dedicated professional to join a vital team, ensuring patients receive timely and coordinated care before critical procedures. In this role, you won’t just be scheduling appointments; you’ll be a crucial link in the patient journey, directly impacting their access to essential pre-surgical evaluations and contributing to their overall well-being. Your meticulous attention to detail and patient-centered approach will help streamline processes, reduce anxiety, and ensure a seamless experience for those preparing for surgery. You will be at the forefront of patient interaction, making a tangible difference by facilitating access to critical pre-surgical evaluations and helping to alleviate patient anxiety. Your contributions will directly enhance patient satisfaction and operational efficiency, making a significant impact on the overall success of the organization’s patient care mission.

Key Responsibilities

• Proactively review specialized scheduling reports and work queues within the electronic health record system to identify patients requiring pre-surgical appointments.
• Proactively contact patients by phone, scheduling appointments with a patient-centered approach, professionalism, and exceptional customer service.
• Apply established clinical and scheduling criteria to determine the most appropriate appointment type (in-person or virtual) for each patient.
• Accurately document all scheduling activities, request necessary medical records, and update patient details directly within the electronic health record system.
• Collaborate effectively with fellow schedulers, patient care coordinators, and clinical teams to optimize clinic workflows and enhance patient access to care.
• Maintain the highest standards of professional phone etiquette and customer service in all patient and team interactions.
• Strictly adhere to established clinic workflows, standard work protocols, and escalation pathways to ensure operational efficiency and patient safety.
• Ensure full compliance with all healthcare policies, organizational values, and patient care standards.

Qualifications

• High school diploma or equivalent required.
• Demonstrated background in a patient-facing or customer service-centric role.
• Proficiency with basic computer systems, including Microsoft Outlook, Word, and Teams.
• Ability to navigate scheduling reports, work queues, and documentation systems efficiently.
• Ability to quickly learn internal scheduling workflows, clinic software, and clinical criteria.
• Strong verbal communication skills and professional phone etiquette.
• Ability to follow detailed, structured scheduling criteria and standard medical workflows.
• High level of organization, attention to detail, and accuracy in documentation.
• Excellent time management skills with the ability to meet productivity expectations in a fast-paced environment.
• Reliability, professionalism, and a collaborative mindset for onsite teamwork.

Preferred Qualifications

• Previous experience in healthcare scheduling, medical call centers, or clinical administrative support.
• Experience working with electronic health record systems.
• Prior experience in a fast-paced clinical setting with high-volume scheduling.
• Practical knowledge of electronic health record systems.
• Familiarity with pre-surgical clinic workflows.
• Experience in high-volume healthcare call center environments.
• Bilingual communication skills are a plus.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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