Collection Specialist

@ SunSource
SunSourcesunsource.com

Collection Specialist

Posted 4 days ago

About the job

SunSource is a leading industrial distributor with 270+ locations. The Collections Specialist contacts customers on past due balances and resolves invoice issues, supporting company financial health.

Requirements

  • 2 years collections experience
  • Excellent communication skills
  • Proficient in Microsoft Office
  • High school diploma/GED

Qualifications

  • Associate’s degree in Accounting
  • Customer service oriented
  • Fast-paced environment adaptability

Full job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com

The Collections Specialist is responsible for managing customer accounts receivable by contacting customers regarding past-due balances, resolving invoice issues, and partnering with Sales, Customer Service, and Credit to support timely payment. This role helps maintain strong aging and DSO performance while providing professional, customer-focused service.

Essential Functions

  • Manage an assigned portfolio of customer accounts and follow up on past-due balances through phone, email, and other communication methods.
  • Research and resolve invoice discrepancies, payment issues, and customer disputes in partnership with Sales and Customer Service.
  • Maintain accurate account records and document collection activity, customer commitments, and account status.
  • Partner with the Credit Analyst and Sales team to resolve issues and support timely collections.
  • Monitor customer accounts to identify potential payment issues and take appropriate follow-up action.
  • Assist with month-end reporting and provide data related to collections and accounts receivable.
  • Support company goals for accounts receivable aging and DSO.
  • Perform other related responsibilities as assigned.

Experience, Education and Skills

  • High school diploma or GED required; Associate’s degree in Accounting or related field preferred, or equivalent combination of education and experience.
  • 2+ years of collections, accounts receivable, or related experience.
  • Strong verbal and written communication skills with the ability to professionally handle customer payment discussions.
  • Excellent problem-solving and organizational skills with strong attention to detail.
  • Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook.
  • Strong customer service skills and the ability to build positive relationships while effectively pursuing payment.

    • Why SunSource?

  • Medical, dental, and vision insurance
  • 401(k)
  • Company-paid life insurance
  • Short- and long-term disability
  • Tuition reimbursement
  • A collaborative, team-oriented work environment
  • Opportunities for career development and advancement


    • We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.    Sun-Source | Privacy Policy

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