Description
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Smart Home Consultant who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You’ll be the face of Brinks Home installing smart home and security equipment and upselling tailored solutions to meet customer needs.
This position offers a combination of base pay and performance-based incentives:
- Base Pay Range: $20.00 – $26.00 per hour (or salary equivalent)
- Commission/Bonus: Eligible for additional earnings based on sales performance and upsell activity
Actual compensation will vary based on experience, geographic location, and performance.
This role is classified as non-exempt and eligible for overtime pay where applicable.
Key Responsibilities:
- Installation & Activation:
Install and activate smart home and security equipment including cameras, sensors, and IoT devices. - Customer Education:
Train customers on system usage, features, and maintenance to ensure optimal satisfaction and safety. - Upselling & System Enhancements:
- Propose new installations and system upgrades during service visits.
- Identify and suggest improvements to enhance security and convenience.
- Actively engage in upselling opportunities by recommending additional products and services.
- Maintain a commission-driven mindset and strive to exceed sales performance targets.
- Customer Relationship Building:
Represent Brinks Home’s product portfolio with professionalism and integrity, fostering long-term customer relationships.
Requirements:
- High School Diploma or GED required.
- Valid driver’s license with a good driving record.
- Proven upselling experience and ability to meet sales targets.
- Technical aptitude and willingness to learn smart home technologies.
- Comfortable climbing ladders and working at heights.
- Willingness to work in tight spaces such as crawlspaces, attics, and basements.
- Strong communication and customer service skills.
- Ability to lift up to 40 pounds.
Benefits:
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.
- To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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