Member Services Support

You’ll play a key part in keeping the Member Services team organized, responsive, and ready to help. In this role, you’ll support day-to-day member service work, account administration, internal operations, and the records and systems that keep information accurate and easy to find.

You’ll work closely with Member Services Coordinators and organizational leaders to help manage member questions, routine service requests, billing and audit support, and other tasks that help the team serve member districts well. You may also help with meetings, events, and Board-related activities when needed.

In this role, you’ll handle a mix of administrative and service tasks that keep the team moving and members supported.

• You’ll help track requests, update records and systems, prepare policy and coverage documents, and coordinate work so it gets to the right place at the right time.
• You’ll also work closely with Member Services Coordinators and leaders to support member relationships, retention efforts, and team efficiency.
• When an issue needs more attention, you’ll know when to flag it so it can be addressed quickly.
• Your work will help create a better experience for members and smoother day-to-day operations for the team.

Here’s what you’ll bring to the role:

• A bachelor’s degree preferred
• At least one year of experience in customer service, administrative support, account coordination, insurance, risk management, or a related field
• Experience using Microsoft Office applications and database systems
• Experience with a customer relationship management system or administrative process coordination
• A valid driver’s license
• The ability to explain information clearly in writing and over the phone
• The ability to keep records accurate, stay organized, and manage multiple deadlines
• The ability to notice when an issue needs attention and escalate it at the right time
• The ability to work independently and as part of a team
• Ability to work a hybrid model out of Phoenix, AZ (3x On Site, 2x WFH)

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)