Healthcare Customer Service Advocate

@ Daniels Health

Healthcare Customer Service Advocate

Posted 9 months ago

This job is still taking applications, but it's been up a while.

About the job

Daniels Health improves healthcare safety with reusable waste containers and eco-friendly disposal. The Customer Service Advocate supports client interactions, ensures compliance, and enhances service delivery in a fast-growing, mission-driven company.

Requirements

2+ years customer service experience
Proficiency in Microsoft Office
Salesforce experience a plus
Comfortable with data analysis
Reliable commute to Shakopee MN

Qualifications

Organized and adaptable
Able to manage multiple priorities
Flexible hours including weekends
Experience in healthcare or logistics
Track record of process improvement

Full job description

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Shakopee, MN.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health

About Daniels Health

We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What you will do

Serve as the primary point of contact for hospitals and healthcare facilities, providing exceptional customer support via phone and email.

Manage customer inquiries, requests, and service-related concerns, utilizing Salesforce to investigate, track, and resolve issues promptly.

Support critical administrative and customer service functions, including preparing and closing manifests, creating route books, scheduling third-party incinerator services, and maintaining regulatory compliance.

Coordinate closely with transportation, production, and operations teams to ensure timely service delivery and customer satisfaction.

Create, maintain, and distribute manifests, tracking documentation, reports, and operational records with a high degree of accuracy.

Assist with daily routing activities, inventory coordination, and logistics planning to support efficient operations.Collaborate cross-functionally with internal departments to process account updates, support customer changes, and generate operational reports.

Analyze customer, service, and operational data to identify trends, improve efficiencies, and support informed decision-making.

Proactively identify opportunities to enhance processes, improve service delivery, and elevate the overall customer experience.

Ensure adherence to company policies, industry regulations, and healthcare compliance requirements in all aspects of the role.

Must have qualifications

2+ years of customer service or administrative experience
Proficiency in Microsoft Office; Salesforce experience is a plus
Comfortable working with data to support decisions and process improvements
Must be able to reliably commute to Shakopee, MN
Highly organized, adaptable, and able to manage multiple priorities
Willingness to work flexible hours, including weekends or holidays as needed

Nice to have qualificiations

Experience in healthcare, logistics, or service-based industries
Proven track record of improving processes or customer satisfaction
Familiarity with inventory or routing systems

Why work for us

Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
Permanent Position – Full-time, 40 hours per week with long-term career potential
Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.

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