House Attendant

198 rooms and 8,821 sq. Ft. Meeting/event space.

Amenities include: ocean views, beachfront access, restaurant & bar, outdoor meeting space, fitness center, rooftop lounge, outdoor pool.

Just steps from Doheny State Beach and minutes from I-5, this pet-friendly property offers guests easy access to local attractions and Dana Point Harbor’s shopping and dining. Combining coastal charm with modern amenities, it provides an engaging environment for hospitality professionals serving both leisure and business travelers, ideal for leaders who enjoy blending a resort-adjacent lifestyle with efficient operations.

Pay Range:

$19.00-$25.00

Job Description

Job Title: House Attendant

Department:   Housekeeping                                                     

Supervision Exercised: N/A

Supervision Received: Executive Housekeeper, Housekeeping Supervisor

Job Summary: Maintain cleanliness standards of the hotel in all public areas, guest floors and guest rooms.

Job Duties include the following:

Operations:

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
• Deep cleaning assigned areas of the hotel
• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, and stairs
• Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor
• Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”
• Quickly respond to guest requests in a timely and friendly manner
• Follow procedures for entering and leaving guest rooms
• Follow all instructions when filling spray bottles with cleaning chemicals, never mix chemicals
• Turn in keys and radio to the Housekeeping Department when shift ends
• Work in a safe manner to prevent injury to yourself, other staff members or our valued guests
• Maintain organization and cleanliness of Room Attendants closets, guest areas and Hotel facilities
• Report to work on time and in uniform, maintains personal hygiene.
• Other duties may be assigned.

Administrative & Communication:

• Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
• Communicate to Supervisor when recovering any and all lost and found items
• Watch for safety hazards and report them immediately to your Department Supervisor
• Follow up with guest requests/complaints.

Minimum Requirements:

• A minimum of one (6) months in housekeeping or customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
• Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.
• Must have exceptional customer service skills.
• Must be authorized to work in the US.

Position Disclaimer:
This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.