659 System Administrator 2
@ ARSIEM659 System Administrator 2
This job is still taking applications, but it's been up a while.
About the job
ARSIEM Corporation partners with US government clients to provide reliable technical solutions and support. The role focuses on IT system support, infrastructure management, and troubleshooting for critical government projects in Annapolis Junction, MD.
Requirements
- Experience with Devops (Ansible)
- AWS (terraform)
- 10 years SA experience
- Support for complex IT systems
- Clearance: TS/SCI with polygraph
Qualifications
- Bachelor’s degree in technical field
- DoD 8570 IAT Level I+
- Strong troubleshooting skills
- Ability to manage UNIX and Windows
Full job description
Responsibilities
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manages IT system infrastructure and any processes related to these systems.
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provides support for the escalation and communication of status to agency management and internal customers.
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Minimum Qualifications
- Experience with Devops(Ansible), AWS (terraform)
- Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
Preferred Qualifications
- Provide assistance to users in accessing/using IT systems
- Optimize system operations, resource utilization, capacity planning
- Provide in‑depth troubleshooting experience
- Provide detailed analysis/feedback for escalated tickets
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