Amazon Connect Architect

@ Long Finch Technologies
Long Finch Technologieslongfinchtechnologies.com

Amazon Connect Architect

Allen, Texas
Posted 2 days ago

About the job

The company focuses on cloud contact center platforms and AWS solutions. The role involves architecting enterprise cloud solutions, integrating AI, and ensuring contact center operations are optimized and scalable.

Requirements

  • Proficiency in programming languages
  • Experience with cloud contact centers
  • Knowledge of Infrastructure as Code
  • AWS application and network architecture
  • Experience with CI/CD tools

Qualifications

  • Strong contact center operations knowledge
  • AI and speech analytics experience
  • Troubleshooting and support skills

Full job description

• Proficiency in at least one modern programming language (e.g., Python, Java)

• Experience implementing cloud contact center platforms, preferably Amazon Connect

• Strong expertise with Infrastructure as Code (e.g., Terraform)

• Ability to architect and implement AWS applications and networking

• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

• Advanced knowledge of application and infrastructure architecture principles

• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

• Experience building and supporting enterprise solutions on AWS

• Strong understanding of contact center operations (required)

• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

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