Desktop Support Engineer

@ SpikeIT Global Solutions, Inc.
SpikeIT Global Solutions, Inc.spikeitglobalsolutions,inc..com

Desktop Support Engineer

New Jersey, United States
Posted today

About the job

A company seeking a Desktop Support Engineer in Newark to troubleshoot hardware, software, and network issues. Role involves onsite support, customer service, and communication skills, with full-time schedule Monday to Saturday.

Requirements

  • 4–6 years experience or college degree
  • Windows AD, Office 365, DHCP, DNS
  • Ticketing system, asset management
  • Customer service and communication

Qualifications

  • Availability on Saturday and holidays
  • Strong communication skills
  • Experience troubleshooting hardware/software

Full job description

Company Description

Job Description

Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.

You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.

Requirements:

  1. 4–6 years’ experience or college degree
  2. Windows AD, Office 365, DHCP, DNS, LAN/WAN
  3. Ticketing system, asset management, vendor coordination
  4. Strong customer service and communication skills
  5. Saturday and holiday availability

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.


Note:

  • Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
  • Must be available to work Saturdays and certain holidays as part of a 24/7 support team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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