Client Manager

@ Gallagher Benefit Services
Gallagher Benefit Servicesgallagherbenefitservices.com

Client Manager

Baton Rouge, LA
Posted 2 days ago

About the job

Gallagher Benefit Services helps organizations create better workplaces through benefits, wellbeing programs, and workforce solutions. As a Client Manager, you'll manage client portfolios, ensure satisfaction, and foster strong relationships to drive organizational success.

Requirements

  • 3+ years client service or claims experience
  • Ability to travel up to 25%
  • Proficiency in Microsoft Office
  • Producer's License or equivalent

Qualifications

  • Bachelor's degree or equivalent experience
  • Strong relationship-building skills
  • Excellent communication skills
  • Proactive with organizational skills

Full job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we believe in shaping a future defined by excellence. As a Client Manager on our Employee Benefits team, you’ll be at the heart of our commitment to delivering high-quality service to clients. You’ll manage a portfolio of accounts, ensuring client satisfaction and retention while contributing to our shared goals. This role is your opportunity to build lasting relationships and make a meaningful impact.


How you'll make an impact

  • Lead the day-to-day management of client accounts, ensuring their needs are met with care and precision.
  • Collaborate with the Production team to deliver tailored solutions during the renewal process, securing existing business and identifying opportunities for growth.
  • By cultivating strong relationships with clients and their representatives, you’ll enhance Gallagher’s value and drive success for both the clients and the organization.

About You

Required:

  • Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

  • High School degree/GED with 8+ years client service and/or claims management experience.
  • Producer's License.
  • Ability to travel up to 25% of the time.
  • Proficiency in Microsoft Office.
  • Appropriate licensing as required.

Preferred:

  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.

Behaviors:

  • A knack for building and maintaining relationships with clients.
  • The ability to explain complex insurance solutions in simple terms.
  • A proactive approach to identifying opportunities for growth and improvement.
  • Strong organizational skills to manage multiple accounts effectively.
  • A commitment to ethical practices and teamwork.
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engages others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

#LI-MB1


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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