Amazon Connect Architect

@ Long Finch Technologies
Long Finch Technologieslongfinchtechnologies.com

Amazon Connect Architect

St. Paul, Texas
Posted 1 week ago

About the job

The role focuses on designing and implementing cloud contact centers using Amazon Connect, AWS, and AI technologies. Ideal for candidates with strong infrastructure, programming, and telephony expertise to enhance enterprise communication and AI-driven solutions.

Requirements

  • Experience with cloud contact center platforms
  • Proficiency in programming languages like Python or Java
  • Knowledge of Infrastructure as Code (Terraform)
  • Experience with CI/CD tools and version control
  • Understanding of contact center operations

Qualifications

  • Experience building AWS applications
  • Knowledge of voice technologies like WebRTC
  • Troubleshooting and monitoring skills
  • AI skills: conversational AI, speech analytics
  • Ability to rapidly develop proof-of-concepts

Full job description

• Proficiency in at least one modern programming language (e.g., Python, Java)

• Experience implementing cloud contact center platforms, preferably Amazon Connect

• Strong expertise with Infrastructure as Code (e.g., Terraform)

• Ability to architect and implement AWS applications and networking

• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

• Advanced knowledge of application and infrastructure architecture principles

• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

• Experience building and supporting enterprise solutions on AWS

• Strong understanding of contact center operations (required)

• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

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