Company Name: Unique Services Overview:
Location: Bradenton, FL
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Salary: $50,000 – $60,000 per year
Join a Company That Values You
Unique Services in partnership with American Residential Services is seeking a Quality Assurance Manager to join our team. We are the employer of choice in the home services industry because we take care of our people — and that starts with our benefits package.
Industry-Leading Benefits Include:
Insurance available after only 31 days of employment
Low-cost Medical Insurance options starting at just $5 per week
Dental and Vision Insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off and Holiday Pay
Company-paid Life Insurance
Learn more at www.myarsrewards.com
Responsibilities:
The Quality Assurance Manager is responsible for leading the resolution of escalated customer complaints and ensuring every concern is addressed with urgency, empathy, and professionalism. You’ll work cross-functionally with operations, sales, and customer service teams to improve the customer experience, reduce future complaints, and protect the ARS brand.
This role requires a strong communicator with sound judgment, excellent conflict resolution skills, and a proactive mindset focused on customer satisfaction and retention.
Serve as the primary point of contact for escalated customer issues via phone, email, and internal referrals
Investigate complaints by reviewing service records, speaking with technicians/managers, and analyzing relevant documentation
Use the Customer Satisfaction Tool (CST) to log, track, and monitor complaint progress
Communicate daily with department leads and frontline managers to provide updates on open complaints
Recommend and facilitate service corrections, refunds, goodwill gestures, or service credits as needed
Generate reports to identify complaint trends and improvement opportunities
Support post-resolution engagement efforts such as thank-you notes, surveys, and follow-up calls
Train or coach teams on common service pitfalls based on QA findings
Perform administrative tasks including recordkeeping, report generation, and data entry
Other duties as assigned by leadership
Qualifications:
3+ years of customer service experience required
2+ years in a Quality Assurance or Customer Satisfaction role preferred
Prior experience with customer complaint resolution, retention strategies, or service recovery a strong plus
Proficient in Microsoft Office (Excel, Outlook, Word) and CRM tools
Strong interpersonal, written, and verbal communication skills
Must be highly organized with the ability to multitask and prioritize effectively
Comfortable navigating conflict and de-escalating sensitive issues
Must pass pre-employment drug screen, MVR, and background check
This isn’t just a job — it’s a mission to deliver quality experiences that keep customers coming back. If you're ready to lead with empathy, solve problems, and drive real customer impact, we want to hear from you.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.