Call Center (Lead Generation) Representative

@ Window Nation
Window Nationwindownation.com

Call Center (Lead Generation) Representative

Posted 1 day ago

About the job

Window Nation is a company that provides window replacement and home improvement services. The role involves engaging potential customers, qualifying interest, and scheduling appointments, supporting team goals, and customer relations.

Requirements

  • High school diploma or GED
  • At least 1 year customer experience
  • Ability to work full schedule onsite
  • Good communication skills
  • Comfortable with computers

Qualifications

  • Dependable and motivated
  • Team-oriented and coachable
  • Reliable with schedule
  • Fast learner
  • Customer service background preferred

Full job description

Highland Hills / Beachwood, OH | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.

No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

Schedule: Mon, Wed, Thurs & Fri, 12 PM–9 PM | Sat, 8:30 AM–5:30 PM
Days Off: Tuesday & Sunday
Saturday availability and the full posted schedule are required.


What You'll Do:

  • Make outbound calls and engage potential customers in friendly, professional conversations
  • Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
  • Accurately enter and update customer information in our CRM systems
  • Work toward individual and team lead and appointment goals
  • Learn how to confidently handle questions and objections while working in a supportive, team-focused environment

What You Need:

Minimum qualifications:

  • High school diploma, GED, or equivalent
  • At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
  • Ability to reliably work the full posted schedule onsite in Highland Hills
    • You’ll Be a Good Fit If You:

    • Communicate clearly and confidently with different types of people
    • Are comfortable using a computer while talking with customers
    • Can learn and navigate new systems and software
    • Are dependable and motivated by goals
    • Enjoy a fast-paced, team-oriented environment
    • Are coachable and willing to learn


Why Window Nation?

At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together.

You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest.

Ready to Put Your People Skills to Work?

If you're dependable, motivated by goals, comfortable talking with customers, we’d like to hear from you.

Apply today to join Window Nation's Highland Hills Call Center team.

Our Highland Hills/Beachwood location is conveniently located near I-271 and I-480 and is accessible from Warrensville Heights, Bedford, Maple Heights, Garfield Heights, Shaker Heights, Cleveland Heights, Cleveland, and surrounding east-side communities.



Window Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results. 


At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. 


All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. 

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