Account Manager

Agency:

Critical Mass

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

ArtBot sits at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale.

About the role:

The Account Manager drives and manages the entire end-to-end Dynamic Creative Optimization (DCO) process in line with a client’s scope, working closely with specialist teams to deliver high-quality work across a multitude of projects in a fast-paced and growing environment. 

There are four key objectives fundamental to success in this role: 

• Relationships — Growing and maintaining key client and agency relationships across your clients
• Strategy — Ensuring the value of ArtBot’s DCO offering is continually pushed forward and developed
• Collaboration — Driving collaboration within the team by challenging and motivating its members
• Delivery — Managing ArtBot’s service and output in relation to profitability and growth opportunities

What you'll do:

• Support an assigned client roster, maintain trusted agency and client relationships across a variety of verticals (with a strong presence in automotive).
• Manages end-to-end DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion
• Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights
• Collaborate closely with internal teams—including activation, strategy, development, and design—to translate client needs into clear, actionable deliverables
• Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively
• Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and ArtBot’s high standards
• Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities

What you've got:

• Proven experience (1-3 years) in Client Success OR Project Management role within digital media or adtech environments
• Strong understanding of digital media landscapes and technical campaign launches, or media planning/activation experience
• Excellent communication and relationship management skills, both internally and externally
• Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities
• Knowledge of ad operations and trafficking, including technical campaign set-up across Display, Social, Video, Search, and DOOH
• Solid communication and stakeholder management skills, with confidence presenting in client and agency meetings as needed
• Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables
• A collaborative, proactive approach and comfort working cross-functionally with diverse teams.

Extra Bonus Points For per exposure to DCO (Dynamic Creative Optimization) including campaign delivery from concept through to post-campaign analysis





$70,000- 80,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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