Inside Sales/ Customer Service Representative

@ SunSource
SunSourcesunsource.com

Inside Sales/ Customer Service Representative

Posted 4 months ago

This job is still taking applications, but it's been up a while.

About the job

McCarty Equipment, part of SunSource, distributes industrial hose, valves, and tools across North America, supporting industrial and MRO needs with a focus on sales and customer service.

Requirements

  • High school diploma or equivalent
  • Good knowledge of engineering principles
  • Experience with Microsoft Office tools
  • Knowledge of industrial hose, gasket, piping

Qualifications

  • Associates degree or higher preferred
  • Ability to work in fast-paced environment

Full job description

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Functions

  • Sell industrial hose, gasket and piping products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills

  • High school diploma or equivalent
  • Associates degree or higher is preferred
  • Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
  • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
  • Knowledge of industrial hose, gasket and piping required

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).   


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