ITSM Operations Analyst

@ Accenture Federal Services
Accenture Federal Servicesaccenturefederalservices.com

ITSM Operations Analyst

Posted today

About the job

Accenture Federal Services supports US government agencies to improve operations through innovative technology. The ITSM Operations Analyst role focuses on project management during M365 migrations, ensuring tasks meet timelines and coordinate cross-team efforts.

Requirements

  • Experience supporting project management
  • Ability to track timelines and risks
  • Strong communication skills
  • Documentation and organizational skills
  • Ability to work with technical stakeholders

Qualifications

  • Bachelor’s Degree required
  • Experience supporting project activities
  • Strong problem-solving abilities
  • Ability to coordinate cross-functional teams
  • Good written and verbal communication

Full job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. 

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. 

Join us to drive positive, lasting change that moves missions and the government forward!



You Are: ITSM Operations Analyst

The Work

The Project Analyst will support the Migration PM for the M365 tenant migration. This role assists with managing project timelines, coordinating cross‑functional teams, and supporting a variety of stakeholders throughout the migration effort. The Project Analyst will track and manage project status, risks, and task delivery across the overall project plan and will also support the PM with meeting‑material creation and stakeholder communications.

Key Responsibilities

  • Support the Migration PM in managing the M365 tenant‑migration project plan
  • Coordinate cross‑functional teams and assist with day‑to‑day project execution
  • Track and manage project timelines, risks, issues, and deliverables
  •  Assist with meeting‑material creation, documentation, and stakeholder communications
  • Maintain project status updates, dashboards, and governance materials
  • Support stakeholder engagement through preparation of reports, notes, and action‑item tracking
  • Ensure alignment of project activities with migration requirements and strategic goals

Here’s What You Need:

  • Bachelor’s Degree required
  • Experience supporting project or program management activities
  • Ability to track and manage timelines, risks, and cross‑team coordination
  • Strong communication and documentation skills
  •  Ability to work effectively with technical and non‑technical stakeholders
  • Strong organizational and problem‑solving abilities

Bonus Points If:

  • Experience supporting cloud or M365 migration efforts
  • Background in federal delivery or governance environments
  • Skills in Project Delivery
  • Skills in Project Management
  • Skills in Team Leadership
  • Skills in Communication
  • Skills in Problem Management

Eligibility Requirements

  • Must be a U.S. Citizen – dual citizenship accepted

#LI-Platforms 

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 


The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$53,900—$120,100 USD



What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.


Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation 

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.



Show full description

Similar jobs

See all ITSM Operations Analyst jobs