Experience Center Tour Guide

@ ResourceMFG
ResourceMFGresourcemfg.com

Experience Center Tour Guide

San Antonio, TX
Posted 4 days ago

About the job

A company offering engaging plant tours, requiring the guide to drive electric trams, support reservations, conduct presentations, and ensure safety. The role includes evenings and some Saturdays and requires safety training and a valid driver license.

Requirements

  • Valid driver license
  • Ability to give presentations
  • Support reservations via phone
  • Support public tours
  • Complete safety training

Qualifications

  • Excellent communication skills
  • Customer service experience
  • Ability to work evenings/weekends
  • Comfortable in safety procedures
  • Friendly demeanor

Full job description

  • Schedule tour reservations via phone and online registration system
  • Support public tours by driving an electric tram and narrating up to three to four tours daily, four to five days a week—some evenings and/or Saturdays with advanced notice
  • Complete required safety training to drive and work in plant areas—renew training annually
  • Aid in the loading and unloading tour guests
  • Prepare and clean PPE (personal protective equipment) after each tour
  • Give presentations in front of large, diverse groups of people
  • Prepare, update and fact-check tour materials
  • Perform phone and email outreach to cultivate and expand tour guest base
  • Record and report any unusual incidents or violation of safety guidelines



Must have a valid driver license
Show full description

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