Club & Catering Manager- PPG Paints Arena

Job Description

Directly overseeing the execution and general operation of the Lexus Club & NJM Club along with

execution of Catering Events according to the standards set forth by Aramark and PPG Paints Arena. The Club

& Catering Manager focuses on the maintaining and operational aspects of each of the club and catering areas

including the direction of staff and the management of inventory. The Club & Catering Manager reports

directly to the Premium Services Manager and will directly oversee the Event Day Club Supervisor(s), Lexus

Servers, The NJM Club Attendants, and Bartenders as well as work with the other premium departments to ensure

the operation is running effectively.

Job Responsibilities

· Responsible for accurately maintaining and reporting the inventory in each Club

· Use of Yellow Dog inventory system

· Determine and place orders for all dry goods needed throughout the Clubs

· Develop and implement strategies for maximizing revenue and profitability of Club operations.

· Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed

customer expectations

· Responsible for monthly sales forecasting

· Responsible for the hiring, training and scheduling process for the department. Manage staff to ensure that

the club operations are fully staffed and that employees are trained in all aspects of the operation

· Ensure compliance with all relevant laws, regulations, and policies, including those related to food and alcohol

service

· Train and operate POS systems for both clubs, troubleshoot as needed.

· Oversee and verify set-up of all service areas in the Club

· Oversee the staff working within the clubs and premium areas

· Responsible for maintaining the inventory tracking system for each of the club & catering areas

· Complete necessary inventory paperwork for each event

· Participate in all necessary departmental meetings

· Maintain inventory control and accountability of product

· Supervise and maintain the cleanliness and organization of the clubs & catering areas

· Actively identify issues & correct potential concerns

· Actively respond to & assist with customer concerns, questions or issues

· Oversee and verify accurate close out of service locations including the checkout process for staff

· Ensure timely and accurate recognition of any event staff; participate in recognition or reward as needed

· Identify & communicate relevant or potential performance issues with the Premium Services Manager

· Other duties & functions as assigned by the Premium Services Manage

Qualifications

· At least 2 years of Food & Beverage, Warehouse, or other relevant Supervisory experience

· At least 2 years of prior experience in Front of House food service operations

· Must have flexible availability including: morning, daytime and evenings, weekends and holidays as needed

· Must be available for all Penguins games including non-hockey events

· Adherence to all established policies of the employee handbook

· Adherence to all established position performance requirements

· Lift, Move and Carry up to 75lbs

· Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance

· Superior skills in organization, detail orientation and thoroughness of task completion

· Superior skills in customer service and personal interaction skills · Basic Math, Reading and Computer knowledge · Proficient in Microsoft Office, with a strong emphasis in Excel · Knowledgeable in basic food safety and health department codes

Certifications

· All standard Aramark & PPG Paints Arena trainings, including:

· RAMP Certification (Responsible Alcohol Management Program)

· Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health,

etc.)

· Customer Service

· Point of Sale systems ? Micros & Tapin2

· Inventory System - YellowDog

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.