General Manager(04461) - 1201 Cole Mill Rd.

@ Domino's
Domino'sdomino's.com

General Manager(04461) - 1201 Cole Mill Rd.

Durham, NC
Posted 3 days ago

About the job

Domino's is a global pizza delivery company. The GM role focuses on team leadership, store management, ensuring operational standards, driving sales, and delivering exceptional customer experiences.

Requirements

  • Leadership experience
  • Store operations knowledge
  • Customer service skills
  • Staff scheduling experience
  • Ability to read P&L

Qualifications

  • High school diploma or equivalent
  • Strong communication skills
  • Problem-solving ability
  • Teamwork oriented

Full job description

GM Job Description
- Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
- When closing, responsible for end of the night bank deposits
- When closing, responsible for doing a nightly product inventory count
- When opening, ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Domino’s Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Ability to read and understand P&L ledger
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.

Show full description