Scheduling Coordinator

Oral & Facial Surgery Centers of Massachusetts
Coordinator
Full-Time | Burlington & Cambridge | This is an in-office position.
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high=performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
Role and Responsibilities
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.Greets patients and visitors immediately upon arrival with a friendly demeanor.Answers the phone promptly with a smile.Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.Prepares a daily schedule for each provider.Prepares patient charts.Manages patient flow to reduce patient wait time.Assists patients as necessary.Maintains reception area in a neat and orderly condition.Maintains professional relationship with referring offices.Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.Friendly, inviting, and professional personality and presence.Basic office skills such as typing and filing.Good organizational skills.Attention to detail.
What We Offer
Competitive Pay, Bonus potential, and Annual Merit ReviewsPaid Time Off401k Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plansMedical (including Virtual Care), Dental and Vision CoverageBasic and Supplemental Life InsuranceShort & Long-Term DisabilityEmployee Assistance ProgramBLS/CPR CertificationCareer Path Advancement to Clinical or Management positionsNational Discount and Rewards Marketplace
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status .
E-Verify Participation Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.
Know your Right to Work ( details: 20-24 Hourly Wage

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