Service Advisor

Walser West Metro | Hopkins, Wayzata & Minnetonka
Full-Time
Base Salary: $36,000-$40,000 + Incentives
Typical Earnings: $70,000-$100,000+
No Automotive Experience Required

About the Role

Service Advisors are the primary point of contact for guests throughout the service experience. This role coordinates communication between customers and technicians, sets expectations regarding repairs, costs, and timelines, and ensures an exceptional customer experience from check-in through vehicle delivery.

At Walser, we hire for character, communication skills, and a willingness to learn. Automotive knowledge can be taught. Honesty, reliability, and customer focus are what matter most.

Locations

• Walser Hopkins Chrysler Dodge Jeep Ram
• Walser Wayzata Nissan
• Walser Minnetonka Kia

Compensation & Schedule

Compensation

• Base salary of $36,000-$40,000 annually
• Incentive earnings available
• Typical total annual earnings range from $70,000-$100,000
• Top performers earn six figures

Schedule

• Full-time position
• Early mornings and some Saturdays required

What You'll Do

• Welcome customers and provide a positive service experience
• Conduct vehicle walk-arounds and document mileage and VIN information
• Create and manage repair orders from start to finish
• Set clear expectations regarding service timelines and repair costs
• Serve as the liaison between technicians and customers
• Translate technical findings into customer-friendly explanations
• Prepare and present repair estimates and obtain approvals
• Coordinate with service technicians and parts departments
• Proactively communicate service updates and delays
• Follow up with customers to build long-term relationships and repeat business
• Assist with vehicle staging and customer transportation needs
• Uphold Walser's Core Values:
  • Do the Right Thing
  • Lead by Example
  • Display Positive Energy
  • Be Open Minded

Training & Development

Walser provides paid training and ongoing coaching. You'll learn:

• How to write repair orders
• Product knowledge across multiple vehicle brands
• Service timelines and repair pricing
• Video inspection and estimate tools
• How to explain technical repairs in clear, simple language

Qualifications

Required

• Strong customer service mindset
• Ability to learn quickly and accept coaching
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to work with urgency while remaining composed
• Beginner to intermediate proficiency with Microsoft Office (Outlook, Excel, and Word)
• High school diploma, GED, or equivalent work experience
• Valid driver's license with an acceptable driving record

Preferred (Not Required)

• Automotive experience
• Dealership experience
• Technical background
• College degree
• Bilingual abilities

Bilingual candidates are strongly encouraged to apply. Languages such as Spanish, Hmong, Somali, and others help us better serve our diverse customer base.

Ideal Backgrounds

Successful Service Advisors often come from:

• Restaurants and hospitality
• Retail
• Customer service
• Call centers
• Skilled trades

These backgrounds develop strong communication skills, problem-solving abilities, and the capacity to perform well in fast-paced environments.

Benefits

Health & Wellness

• Medical, dental, and vision insurance through Blue Cross Blue Shield
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-paid life insurance
• Employee Assistance Program (EAP)

Financial Benefits

• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts on products and services
• Employee referral bonuses

Career Development

• Internal promotion opportunities
• Defined career paths
• Mentorship and ongoing leadership support

Additional Benefits

• Fertility and adoption assistance up to $10,000
• Paid Walser-branded clothing program
• Employee Resource Groups:
  • Women of Walser
  • Drive with Pride
  • Asian Hmong Alliance
  • Veterans at Walser
• Volunteer opportunities through the Walser Foundation

Work Environment

This position works in a service drive environment and requires:

• Standing and walking throughout the day
• Safety eyewear in designated areas
• Slip-resistant, hard-toed footwear in the shop
• Ability to thrive in a fast-paced setting

About Walser Automotive Group

For more than 70 years, Walser Automotive Group has been committed to putting people first. As a family-owned organization with 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois, Walser invests in employees, customers, and communities through the Walser Foundation and various charitable initiatives.

Walser Automotive Group is an Equal Opportunity Employer (EOE/Veterans/Disabled/LGBTQ+).