Customer Technology Support Representative

Our client, a leading organization in the technology support industry, is seeking a Customer Technology Support Representative to join their team. As a Customer Technology Support Representative, you will be part of the Customer Support Department supporting a dynamic team dedicated to delivering exceptional technical assistance. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Technology Support Representative

Location: Anoka, MN (Hybrid; first month in-office, then remote)

Pay Range: $18.00 - $20.00/hour

Shift: Monday to Friday, 10:15am-7:00pm; Saturday 7:00am-2:00pm

What's the Job?

• Provide technical support via phone, email, and internet to customers, ensuring timely and effective resolution of issues.
• Diagnose user questions and guide customers through step-by-step solutions for software and hardware problems.
• Assist with product installation, setup, and training for new customers.
• Verify and log customer information accurately in the support system.
• Collaborate with team members to resolve complex technical issues and escalate calls when necessary.

What's Needed?

• High school diploma, GED, or equivalent with at least 3 years of experience in helpdesk support or customer service.
• Strong knowledge of software applications including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience troubleshooting devices and applications on Android, iOS, and other operating systems.
• Familiarity with CRM software or similar customer management tools.
• Bilingual Spanish skills are highly preferred.

What's in it for me?

• Opportunity to work in a supportive and inclusive environment.
• Engage in meaningful work supporting innovative technology products.
• Develop your technical skills and grow your career in a dynamic industry.
• Work in a flexible hybrid environment with a dedicated team.
• Be part of a company committed to excellence and customer satisfaction.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.