Customer Service Representative

@ Johnson Brothers of Indiana
Johnson Brothers of Indianajohnsonbrothersofindiana.com

Customer Service Representative

Indianapolis, IN
Posted 1 week ago

About the job

Johnson Brothers, a family-owned distributor of wine, spirits, and beer since 1953, offers exciting roles in customer service, focusing on customer satisfaction, problem resolution, and supporting sales across Indiana.

Requirements

  • Excellent communication skills
  • Ability to multi-task and meet deadlines
  • Solid computer skills including MS Office
  • Detail oriented and organized
  • Customer service experience

Qualifications

  • 2-year business degree preferred
  • Experience with MS Office and AS400 helpful

Full job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

  • Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.

  • Assisting customers with questions regarding order status, pricing, and shipping issues.

  • Accurate data entry of customer orders.

  • Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

  • Answering telephone and utilizing the switchboard to transfer calls as needed.

  • Assist the team as needed and be able to backup other jobs during vacations and illness.

 

Job Requirements:

  • 2 year Business related degree (preferred).

  • Excellent written and verbal communication skills with professional telephone etiquette

  • Resolution driven and customer service oriented

  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.

  • Detail oriented with strong organization skills.

  • Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

  • Perform wide variety of administrative duties as assigned

  • Local candidates preferred (no relocation package available)

Worker Sub-Type:

Regular

Time Type:

Full time
Show full description