Customer Technical Support Specialist

@ N. Harris Computer Corporation - USA
N. Harris Computer Corporation - USAn.harriscomputercorporation-usa.com

Customer Technical Support Specialist

Posted 1 day ago

About the job

A Customer Technical Support Specialist helps respond to customer technical questions, manage support activities, and perform upgrades. This role involves on-call support outside regular hours, ensuring excellent customer service and technical assistance.

Requirements

  • Customer support experience
  • Technical troubleshooting skills
  • Communication skills
  • Availability for on-call support

Qualifications

  • High school diploma or equivalent
  • Ability to work scheduled shifts
  • Problem-solving abilities
  • Customer service orientation

Full job description

  • Reports to the Director of Operations.
  • Fulfills tasks based on direct manager assignment
  • Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
  • Answers customer queries to support telephone out of office hours as and when required.
  • Plans, manages and performs version upgrades, on site and remotely.
  • Be available for On-call support on rotation, evening, weekends and holidays as necessary
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