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Program Support Specialist
Redwood Family Care Network · Bemidji, MN
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Program Support Specialist
@ Redwood Family Care NetworkClosed to new applicants.
Redwood Family Care Networkredwoodfamilycarenetwork.com
Closed to new applicants.
Program Support Specialist
Bemidji, MN
Posted 1 week ago
About the job
Eagles Wing/Redwood Family Care Network provides person-centered home and community services to individuals with disabilities. The Program Support Specialist handles recordkeeping, reporting, and communication to ensure smooth operations and compliance, supporting our mission to promote positive, enriching environments.
Requirements
- One year administrative experience
- Proficiency in Microsoft Office
- Organizational skills
- Strong communication skills
- Attention to detail
Qualifications
- High School diploma or equivalent
- 18+ years of age
- Healthcare or human services experience preferred
- Ability to handle confidential information
- Teamwork-oriented
Full job description
<br/><br/><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong><span style="white-space: normal;">Job Title:</span></strong><span style="white-space: normal;"> Program Support Specialist (PSS) <br><strong>Hourly Rate:</strong> $21.00-23.00/Hr<br><strong>Job Status:</strong> Full Time<br></span></span></p><p style="margin-top: 0px; margin-bottom: 0px;"> </p><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: #2d2d2d; text-align: justify;"><span style="text-align: left;"><strong>Eagles Wing/Redwood Family Care Network </strong>is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. </span></span><span style="color: #2d2d2d; text-align: justify;">Our Mission is to provide World Class </span></span></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="color: #2d2d2d; text-align: justify; font-family: arial, helvetica, sans-serif; font-size: 12pt;">person-centered services, supports and advocacy for individuals in positive and life-enriching environments. </span></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="color: #2d2d2d; text-align: justify; font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="color: #2d2d2d; text-align: justify; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Eagles Wing/Redwood Family Care Network</strong> takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. </span></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="color: #2d2d2d; font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: #2d2d2d;">We take pride in o</span><span style="color: #2d2d2d;">ur employees who share their passion to make a positive impact in the lives of others.</span><span style="color: #2d2d2d;"> </span><span style="color: #2d2d2d;">We are looking for individuals who share our Mission, Vision, and Core Values. </span></span></div><p style="margin: 0in 11.2pt 0in 0in; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p></div><div style="white-space: normal; background-color: #ffffff; color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;"> </div><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong><span style="white-space: normal;"><span style="text-decoration: underline;">JOB SUMMARY: </span><br> </span></strong> </span></p><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The Program Support Specialist is responsible for maintaining service recipient and staff records, preparing and auditing required documentation, assisting with data collection and communication, and ensuring timely and accurate processing of required reports and forms. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively with Regional Director, District Managers, Program Managers, Lead DSPs, and other team members.</span></p><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: black; white-space: normal;"> </span> </span></p><p style="margin-top: 0px; margin-bottom: 0px;"> </p><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="text-decoration: underline;"><strong><span style="color: black; white-space: normal; text-decoration: underline;">Knowledge:</span></strong></span><strong><span style="white-space: normal;"><br></span></strong></span></p><ul><li style="line-height: 1.2; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Understanding state and federal regulations, including 245D documentation standards.</span><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"> </p></li><li style="line-height: 1.2; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Familiarity with office systems, digital filing, and basic HR or compliance recordkeeping.</span></p></li><li style="line-height: 1.2; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of company policies, forms, and reporting timelines.</span></p></li></ul><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong><span style="color: black; white-space: normal;"><span style="text-decoration: underline;">Skills Required:</span> </span></strong> </span></p><ul><li style="line-height: 1.2; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent organization, accuracy, and time management skills.</span><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"> </p></li><li style="line-height: 1.2; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong written and verbal communication.</span></p></li><li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to maintain confidentiality and professionalism.</span></p></li><li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proficiency with Microsoft Office, Google Workforce and digital documentation systems.</span></p></li></ul><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: black; white-space: normal;"><span style="text-decoration: underline;">Essential Functions: </span><br></span></strong></span></p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintain complete, accurate, and current service recipient and employee records.</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"> Complete and file all required 245D forms and documentation (admissions, authorizations, support plans, rights, medication records, etc.).</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct quarterly audits of service recipients and staff files to ensure compliance.</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist with preparation and mailing of progress reports, team meeting packets, and satisfaction surveys.</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Track admission and discharge updates and report changes to management.</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Support monthly staff meetings by preparing required materials and maintaining attendance documentation</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain confidentiality of all personnel and service recipient records.<br></span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provide support and information to Program Managers, Lead DSP, and District Managers.</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist with additional administrative projects as assigned.</span></li></ul><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: black; white-space: normal;"> <br><span style="text-decoration: underline;"><strong>Education and Experience:</strong></span></span></span></p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: black; white-space: normal;">High School diploma or equivalent and 18 years of age or older</span></span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">At least one (1) year of administrative or clerical experience is required, preferably in healthcare, human services, or compliance-based settings.</span></p></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with Microsoft Office Suite, Google Workspace, digital filing systems, and confidential documentation handling is preferred.</span></p></li><li><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Also qualifies with one or more of the following:</span></p><ul><li style="list-style-type: none;"><ul><li style="list-style-type: none;"><ul style="padding-inline-start: 48px;"><li style="font-size: 12pt; font-family: 'Times New Roman', serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">4 year degree and 1 year FTE direct care</span></p></li><li style="font-size: 12pt; font-family: 'Times New Roman', serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">2 year degree and 2 years FTE direct care</span></p></li><li style="font-size: 12pt; font-family: 'Times New Roman', serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Diploma (accredited postsecondary) and 3 years FTE direct care</span></p></li><li style="font-size: 12pt; font-family: 'Times New Roman', serif;"><p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Minimum of 50 hrs of education/training and 4 years FTE direct care under supervision of a staff person who is one of the above.</span></p></li></ul></li></ul></li></ul></li></ul><p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: black; white-space: normal;"><span style="text-decoration: underline;"><strong>Benefits:</strong></span></span></span></p><ul><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance. </span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">HSA, Health Care FSA and Dependent Care FSA</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">EAP (Employee assistance program)</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Employee discount program</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">PTO (Paid time off)</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Dayforce Wallet Daily Pay</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Pre-Tax 401(k)</span></li><li style="margin-left: 15px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Tuition discount through Capella University</span></li></ul><br/><br/>PandoLogic. Keywords: Program Support Specialist, Location: Bemidji, MN - 56601
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