Dental Office Manager

Job Description for Office Manager

Employer Information :

Organization Name: Downtown Franklin Family Dentistry

Website: www.downtownfranklinfamilydentistry.com

Job Location: 216 3rd Ave North Franklin, TN 37064

Purpose :

To work with Dr. Abrams and the team to ensure the office runs smoothly and efficiently every day and, to prioritize patient care and ensure patient comfortability.

Clinicalal Tasks :

• Check patients in/out, answer incoming calls

• Greet patients upon arrival in a professional, welcoming manner

• Verify accuracy of patient info – insurance, billing information, demographics, phone number, etc.

• Check voicemails throughout the day

• Manage the Adit (scheduling platform) throughout the day – respond to text messages and secure messages. Respond to appointment requests

• Schedule new patient appointments using the protocol – fill out new patient appointment form

• Send new patient forms via Adit and make sure they are properly imported into the patient charts

• Insurance verification – verify benefits for new patients, create an insurance breakdown form and upload it into patient document center; verify benefits for existing patents and make sure there is an insurance breakdown in patients document center (Insurance must be checked for every appointment even if patient was seen recently)

• Fill schedule – strategize scheduling and manage patient reporting follow ups

(Reports: unscheduled treatment, hygiene recall, appointments that were not rescheduled after cancellations)

• Present treatment plans to patients

• Collect patient payments at time of service

• Provide excellent customer service to our patients

• Oversee public relations with patient care coodinator– research, approach, and present dental related/marketing information to local businesses, day cares/preschools/etc.

• Oversee all human resources/employee relation tasks, including interviewing, checking references, onboarding/training, reviews, time off requests, and other misc employee questions/concerns/needs

• Operate office machines such as copier, fax, voicemail, scanner, and computer as needed

• Review files, records, and other documents to obtain information to respond to requests

Additional Activities :

• Oversee public relations with patient care coodinator– research, approach, and present dental related/marketing information to local businesses, day cares/preschools/etc.

• Oversee all human resources/employee relation tasks, including interviewing, checking references, onboarding/training, reviews, time off requests, and other misc employee questions/concerns/needs

• Establish and maintain relationships with specialty offices

• Recommend improvements to work methods or procedures

• Administrative duties - maintain inventory of office forms, records, reports (A/R, outstanding claims, etc), and/or files

• Processing information - prepare bank deposits, process account invoices.

• Attend monthly Downtown Franlkin Association Meetings

• Use knowledge of dental terminology

• Make decisions/problem solve

• Organize, plan, and prioritize work

• Prepare agenda for team meetings and attend team meetings – twice a month, usually held on a Thursday during the last hour of the day

• Follow HIPPA and OSHA guidelines, HIPPA Officer

• Lead and manage office employees

Technology Required :

• Email, Internet browser, and Microsoft Office software

• Henry Schein Dentrix software – including billing and records management - and

Adit - scheduling platform

Minimum Requirements :

• High School Diploma

• Excellent written and verbal communication skills

• Proficient typing skills

• Comfortability with presenting to various audiences

• Strong social skills, with the ability to connect with team members

• Maintain strong organizational skills

• Leadership skills are a must

• Ability to collaborate and problem solve and be solution focused

• Patient-focused

• Energetic and positive

Benefits:

Dental, PTO, Bonuses

Compensation:

• $25-$32/hour