Client Service Manager

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.

• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.

• Answer client needs, keep details organized, and make sure service stays on track.

• Partner with the Production team on renewals.

• Help find the best solution for the client and keep the process moving on time.

• Look for ways to protect existing business and add more cover when it fits the client’s needs.

• Build strong working relationships with client leaders and day to day contacts.

• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
  
  

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
  
  

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Ability to explain coverage, renewals, and next steps in clear, simple language.
• Able to keep tasks, records, and deadlines organized.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-MB1

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)