Core Crew - Manhattan West, NY

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming 

Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively

Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested

Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Responsible for maximizing in-studio revenue through proactive client engagement and follow-up

Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately

Quickly addressing any maintenance or equipment issues that are visible to clients

Following up with client lists in Axle to meet monthly sales quota 

Responding to client emails 

Alerting coaches about client milestones and setting up the celebration board

Assisting with [solidcore]'s heated modality experience, including rotating towels and mats between classes, keeping storage fully stocked, and supporting daily laundry service

Helping maintain studio cleanliness by following [solidcore]'s step-by-step cleaning protocols consistently

Supporting the post-class reset for [solidcore] + heated modality sessions, including quick equipment wipe-down and rapid turnover of towels and mats

Embodying [solidcore]'s core values and new initiatives at all times

High school education, some college preferred

This is a part-time hourly position 

Ability to lift up to 30 pounds and walk through all areas of the studio 

Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Excellent interpersonal and communication skills

Outstanding customer service skills

Strong organizational skills

Careful attention to detail

Must be willing to initiate tasks and perform duties without direction

Ability to stand for long durations of time

1 year sales experience preferred

MBO experience preferred

Passion for fitness, wellness, and the [solidcore] brand