• Lead and support Team Members assigned to night operations. 

• Coordinate staffing and workflow based on business priorities, customer demand, order volume, and available resources. 

• Ensure appropriate coverage across key operational areas and adjust resources as needed throughout the shift. 

• Monitor productivity, quality, safety, attendance, and compliance with established procedures. 

• Provide coaching, feedback, recognition, and direction to support team performance and development. 

• Partner with Distribution Center leadership on performance management, training, attendance, development, and employee relations matters. 

• Foster a culture of accountability, teamwork, respect, safety, and continuous improvement. 

• Provide hands-on support during periods of high volume, staffing challenges, or other critical business needs. 

• Escalate significant operational, personnel, safety, quality, or compliance concerns when appropriate. 

• Responsible for developing Biweekly team schedule and vacation assignments calendar. 

Distribution Operations 

• Oversee night-shift distribution activities to ensure customer orders are completed accurately and on time. 

• Monitor order flow and operational priorities to meet established service and shipping commitments. 

• Coordinate activities across picking, replenishment, controlled-access areas, refrigerated product handling, shipping, and other operational functions. 

• Identify risks to shift execution and implement corrective actions to maintain operational performance. 

• Support staffing and resource decisions that keep the operation running efficiently. 

• Ensure all work is performed in accordance with SOPs, quality standards, safety requirements, and regulatory expectations. 

• Assist the licensed pharmacist with required double-check validations of controlled substance shipments and other distribution activities, particularly during periods of limited staffing or operational need, ensuring compliance with regulatory requirements. 

• Deliver a clear and comprehensive handoff to incoming leadership, including operational status, staffing concerns, compliance issues, risks, and follow-up actions. 

Pharmacy & Regulatory Responsibilities 

• Maintain an active pharmacist license in Puerto Rico and remain in good standing with all applicable licensing requirements. 

• Serve as the licensed pharmacist supporting night-shift operations in compliance with Puerto Rico regulations, company policies, licenses, and procedures. 

• Provide pharmaceutical oversight for distribution activities requiring the involvement of a licensed pharmacist—including but, not limited to the validation of all controlled substance shipments via a double-check process, for both local distribution and export—ensuring accuracy, compliance, and adherence to regulatory requirements. 

• Ensure pharmaceutical products are handled, stored, documented, and distributed according to regulatory and company requirements. 

• Support compliance programs related to controlled substances, prescription products, refrigerated pharmaceuticals, product integrity, security, documentation, and other regulated activities. 

• Address or escalate quality, regulatory, and product-related concerns identified during the shift. 

• Maintain required records and documentation associated with pharmacist responsibilities. 

• Partner with Head Pharmacist, Regulatory Affairs, Quality, Security, and Distribution Center leadership to maintain audit and inspection readiness. 

• Support investigations and corrective actions involving pharmacy or regulatory matters as needed. 

• Prepare the Controlled orders shipments for USVI and maintain a record of all the documents for such orders. 

• Assist Head Pharmacist in processing orders in the system when operation permits, this ensures continuity of orders. 

Safety, Quality & Compliance 

• Reinforce compliance with safety programs, SOPs, security requirements, quality standards, and regulatory procedures. 

• Identify and address unsafe conditions or behaviors. 

• Support incident investigations and corrective or preventive actions. 

• Maintain awareness of activities involving controlled substances, refrigerated products, restricted-access areas, and other higher-risk processes. 

• Immediately escalate situations that could impact patient safety, product integrity, regulatory compliance, employee safety, or customer service. 

Key Competencies 

• People Leadership 

• Operational Decision Making 

• Regulatory & Compliance Awareness 

• Accountability 

• Communication 

• Problem Solving 

• Customer Focus 

• Safety & Quality Leadership 

• Continuous Improvement 

• Cross-Functional Collaboration