Key Responsibilities
? Lead all daily ticketing and admissions operations, including box office windows, online sales, and phone/group sales, delivering a welcoming, efficient guest arrival experience.
? Recruit, train, schedule, and develop a team of ticket sellers and leads; set service and sales standards and hold the team accountable to them.
? Drive ticket revenue: monitor daily sales performance against budget and forecast, identify trends, and recommend pricing, packaging, and promotional actions.
? Manage the ticketing platform (point of sale, online checkout, and reporting), including product/price builds, event and capacity setup, and troubleshooting; act as the operational owner of the ticketing system and its integration with payment processing.
? Ensure strict compliance with client funds-handling requirements: all transactions processed through the approved point of sale on the client merchant account, accurate cash handling and reconciliation, and PCI-DSS compliance.
? Own daily sales reconciliation, deposit procedures, and reporting; partner with Finance on revenue reporting, audits, and month-end close.
? Grow group, tour, and education sales, including school and scout groups and overnight camping programs aboard the ship; manage the booking process end to end.
? Develop and manage reseller, hotel, concierge, and affiliate ticket channels; support cross-promotion with area attractions and sister Aramark operations such as Fort Sumter Tours.
? Partner with marketing teams (Aramark and PPDA) on campaigns, promotions, and bundled offers that drive visitation.
? Maintain a strong daily working relationship with the client (PPDA) staff and represent Aramark professionally on site.
? Support attendance forecasting, labor planning, and peak-season staffing plans (summer, holidays, fleet events).
? Champion safety, appearance, and service standards across all guest-facing admission points.