Customer Service Representative

Job Description:

Pay: $40,000.00 - $45,000.00 per year

Position Available: Customer Service Representitive

In-Person Location: Rochester, MN (This is not a remote position)

Wednesday - Saturday 8:00 a.m. - 6:00 p.m.

Preferred: 2+ Years of experience working with Service Titan Software

K & S Heating & Plumbing is seeking awesome people to join our fast growing team in Rochester! If you’re looking for a new career with the opportunity to grow both professionally and personally, you’ve come to the right place. At K&S we strive to provide top-tier customer service, as well as brag-worthy craftsmanship in customers’ homes. If you have what it takes to join our fast-paced, constantly growing, star-studded team, scroll on for more information, and to submit your resume below.

We serve hundreds of customers each month, providing five-star heating, cooling, plumbing, and electrical services.

Duties & Responsibilities

Our customer service representatives (CSRs) are our customers’ first point of contact with K & S Heating & Plumbing, so strong communication skills, as well as stellar customer service skills, are a must. We guarantee absolute customer satisfaction, so CSRs must be detail oriented, able to multitask, accurately retain and relay information, and effectively communicate with customers and team members.

As a CSR at K & S Heating & Plumbing, you will respond positively to calls from customers to understand their needs and effectively schedule service. You must be highly self-motivated to complete tasks in a timely manner. A geographical knowledge of our service area, or map reading skills, are helpful.

Other duties may be assigned as required. CSRs must have strong phone contact handling skills and active listening skills. You must be customer-oriented, and have the ability to adapt and respond to different types of customers. Successful candidates will have excellent communication skills, both verbal and written, as well as the ability to multitask, prioritize, and manage time effectively. Strong data entry skills are also a plus.

We offer great benefits and opportunities to grow with us:

• Medical, dental, and vision benefits
• PTO
• Bonus Opportunities
• Retirement Plan 401k with matching
• Company Gatherings
• Positive Team Atmosphere

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work environment:

• Office

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma
• Great for those who have worked as waiters or waitresses or retail positions with direct customer interaction

Work Location: In person

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.