Customer Service Operations Specialist

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.  

Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.

Au sein du Service Qualité Clients, le Coordinateur Service Qualité Clients sera en charge de garantir le respect de la politique du Service Après-Vente et aura principalement pour mission :

• Informer et assister des clients français et étrangers
• Faire l’interface entre les clients et les techniciens
• Etablir des devis suivant les diagnostics réalisés par les techniciens
• Traiter des commandes et des dossiers de garantie
• Suivre l’expédition des marchandises et gérer des formalités douanières
• Gérer les stocks et commandes de réassort de pièces détachées
• Facturer et suivre des règlements
• Suivre des statistiques
• Suivre des tendances réparations et demandes KR et reporting auprès des équipes Méthodes et Qualité

What we offer

At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: 

• Hybrid work policy with remote flexibility 

• Comprehensive health benefits to support you and your family. 

• Opportunities for internal mobility and career advancement 

• A collaborative, international work environment driven by innovation. 

• Employee events and initiatives that foster community and creativity. 

• Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. 

• A strong focus/emphasis on work-life balance 

• L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. 

We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.