Order Processor / Inside Sales

Good Pay! Our team members are key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. We are one of the 10 largest construction materials producers/contractors in the Country. Our goal is to build strong teams that, in turn, build strong communities. The Sales Coordinator is vital to Knife River Corporation's business growth strategy, acting as the primary liaison between the company and its external ready-mix concrete customers. The role combines sales coordination proficiency, administrative and financial acumen, technical knowledge, and customer service supporting the company's success. Responsibilities include communicating with existing and prospective new customers, maintaining relationships, providing product solutions, administering sales process workflows, order management, documentation review and inside sales support. The position demands strong working relationships with team members, outside sales, dispatch, administration, leadership, customers, and contractors. The typical schedule Monday - Friday 7:00 AM - 5:00 PM. Saturdays are rare.
Inside Sales Support
# Serve as a key link between customers, sales representatives, dispatch, and production to ensure timely and accurate order fulfillment.
# Act as the primary customer contact, responding to inquiries regarding ready mix concrete products, including pricing, availability, and delivery schedules.
# Prepare and issue accurate quotes and proposals in alignment with company pricing strategies for public and private projects
# Coordinate workflow with the Sales Manager to support account management and project execution
# Support the sales team with lead generation, follow up activities, and opportunity tracking
# Maintain accurate customer account information and document all interactions and sales activities within the CRM system
# Track material backlog, sales volumes, and revenue using company systems and reporting tools
# Assist in resolving customer concerns to ensure satisfaction and repeat business
# Coordinate daily with sales and dispatch teams to prioritize orders and support key projects
# Participate in sales training and support field sales through administrative tasks including quoting, billing adjustments, ticket editing, volume reporting, and project submittals.
# Market Development and Customer Relations
# Support Knife River’s market presence and expansion by identifying potential customers across commercial, residential, agriculture, infrastructure, and industrial sectors.
# Generate and follow up on sales leads to identify new opportunities and maintain existing relationships.
# Use project lead generation, reporting tools, permit agencies, trade associations, and customer involvement to develop leads.
# Maintain ongoing communication with stakeholders and assist customers in selecting appropriate products.
# Strong sales acumen, financially proficient, and a results-driven mindset.
# Technical proficiency in company products and ability to interpret drawings, project specifications, proposals, and contracts.
# Proficiency with Microsoft Office, ERP systems, CRM, and quoting tools.
# Organizational skills including time management, and administrative accuracy.
# Accurate daily logging and routine report writing.
# 2 to 5 years of inside sales experience, sales coordination, administration or customer service, preferably in construction products or heavy industry. Bulk construction materials such as aggregate, concrete products, asphalt, or highway/infrastructure industry experience is a plus.
# Bachelor’s degree in business, marketing, engineering, or related field, or equivalent industry experience preferred
Medical, Dental, & Vision Insurance
# Health Savings and Flexible Spending Accounts
#8 Paid Holidays
# Company Paid Life and AD&D Insurance
# Short-term Disability
# Employee Assistance Program
# Voluntary Life Insurance for Employees, Spouses, and Dependents
# All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws.
All applications are submitted online. If you are having issues completing the application, please come to the office for assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities