Service Desk Coordinator
@ SelectStaffingSelectStaffingselectstaffing.com
Service Desk Coordinator
Lake Forest, CA
Posted 1 day ago
About the job
A dynamic company seeking a Service Desk Coordinator in Irvine, CA. The role focuses on handling customer calls, managing tickets, and coordinating service visits to ensure smooth operations and customer satisfaction.
Requirements
- Experience logging transactions
- Excellent communication skills
- Attention to detail
- Ability to multitask
- Proficiency with Microsoft Office
Qualifications
- Customer service experience preferred
- Basic knowledge of phone systems
- Teamwork skills
- Training provided
Full job description
Now Hiring: Customer Service / Call Desk Coordinator
Irvine, CA | $19 - $22/hr | Monday-Friday | 8:00 AM - 5:00 PM
Looking for a stable administrative opportunity with room to grow? Join a dynamic team where you'll be the key point of contact between customers and field service operations.
Key Responsibilities
- Answer incoming customer calls and create service tickets
- Manage and update customer ticket queues
- Route calls and service requests to the appropriate teams
- Coordinate communication between customers and Field Engineers
- Schedule and coordinate onsite service visits
- Follow up on open tickets to ensure timely resolution
- Enter daily transactions and maintain accurate customer records
- Log customer interactions and sales calls in company software
#nowhiring
Qualifications
- Experience entering daily transactions, updating customer profiles, and logging sales calls in company software
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Experience working in a small team environment
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Customer service experience preferred
- Basic knowledge of business phone systems, including call transfers and conference calling
- Training provided
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