Client Service Associate - Surety

This is an entry-level role ideal for candidates with strong analytical skills, attention to detail, and a desire to grow in the world of surety. We offer a clear path for long-term career growth with direct mentorship from senior leaders.

In this role, you'll assist the team in providing surety bond products to our clients, solving challenges and delivering tailored insurance solutions. You'll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

How You'll Make an Impact

You'll play a key role in supporting our clients and ensuring their needs are met. From processing bonds to handling renewals and certificates of insurance, you'll manage important tasks that keep our operations running smoothly. You'll also collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

Here's what you'll do:

• Bond Processing: Issue and execute new surety bonds, including Bid Bonds, Performance & Payment Bonds, Maintenance Bonds, and Commercial Bonds.
• Data Entry: Assist in maintaining accurate records, billing, and documentation in agency management systems.
• Support Client Service Managers with daily tasks, client requests, and administrative assignments.
• Contribute to the renewal process by delivering timely and high-quality solutions to clients.
• Support new business activities by handling applications, compiling client information, and preparing accurate proposals for potential clients.
• Process certificates of insurance and ensure all client and policy data is up to date in Gallagher systems.
• Collaborate with your team to improve processes, meet goals, and maintain high productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed accurately and on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

Here’s what you’ll bring to the role:

• High school diploma or GED.
• Minimum of 1 year of relevant work experience.
• Strong attention to detail.
• Strong communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in a fast-paced environment.
• Collaborative mindset and ability to work effectively across teams.

Preferred Qualifications:

• Associate degree, professional certification, or equivalent training.
• Experience managing client relationships.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)