Healthcare Engagement Specialist, Remote

@ Salvo Health

Healthcare Engagement Specialist, Remote

Posted 2 months ago

This job is still taking applications, but it's been up a while.

About the job

Salvo Health offers virtual multidisciplinary care for GI and metabolic conditions, using RPM and CCM. The role involves engaging patients remotely, educating about services, and ensuring smooth onboarding to improve health outcomes.

Requirements

3+ years outbound call experience
Sales results demonstrated
Phone and computer skills
Excellent communication skills
Confidential data handling

Qualifications

Healthcare experience preferred
Fast-paced environment comfort
Bilingual English/Spanish a plus
High-speed internet required

Full job description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

*Must be based in the USA

Responsibilities

Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service
Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.
Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
Role is M-F with 8 hour shifts

Requirements

Must be based in the USA
3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
Healthcare and/or functional medicine experience preferred
Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
Ability to sit at workstation for a long duration using a computer and headset to interact with patients
Excellent interpersonal, verbal, and written communication skills
Experience and comfort handling confidential data
Experience and ability to thrive in a fast-paced, high-growth environment
Goal-oriented with a focus on achieving sales objectives
Remote work experience preferred
Bi-lingual a plus (English/Spanish)
Must have a hard wired, high speed internet connection

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