Guest Service Expert

@ Marriott International, Inc
Marriott International, Incmarriottinternational,inc.com

Guest Service Expert

Charlottesville, VA
Posted 6 days ago

About the job

This role is with Marriott's Courtyard in Charlottesville. Focus on delivering excellent guest service, managing dining experiences, and ensuring a welcoming environment. No supervisory duties required. A passion for hospitality and guest satisfaction is essential.

Requirements

  • Good communication skills
  • Ability to stand and move for long periods
  • Ability to lift up to 25 pounds
  • Team player mindset

Qualifications

  • High school diploma or G.E.D
  • Less than 1 year work experience
  • Hospitality interest is a plus

Full job description

Additional InformationWeekends Availability Preferred.
Job Number26101238
Job CategoryFood and Beverage & Culinary
Location638 Hillsdale Dr, Charlottesville, Virginia, United States, 22901VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $16.00-$16.50 per hour

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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