Account Manager

Account Manager – Single Client Site
Location: New Haven, CT (on-site at one client location)
Pay: $38.50/hour
Schedule: Tuesday–Friday, 7:00 AM–5:00 PM (4x10-hour shifts)

Securitas is the world’s leading intelligent security services provider, with a history dating back to 1934 (Source: Group Health and Safety Policy). We’re a people company, and our employees are our greatest assets. We aim to offer good working conditions, fair wages, and opportunities for personal development, and we promote relationships based on mutual respect and dignity (Source: Securitas Group Values and Ethics Code).

We’re looking for an Account Manager to be based full-time at a single client site in New Haven. You’ll be the on-site main point of contact, making sure our protective services are delivered according to contract and aligned with Securitas’ values of Integrity, Vigilance, and Helpfulness (Source: Securitas Group Values and Ethics Code).

What you’ll do

• Serve as the primary on-site contact for one key client, representing Securitas professionally at all times
• Build and maintain strong, long-term relationships with client stakeholders
• Coordinate with Securitas teams (operations, scheduling, HR, finance) to ensure service quality and contract compliance
• Oversee day-to-day delivery of Securitas protective services at the site (e.g., on-site officers, mobile support, remote services, electronic security, and fire & safety where applicable – Source: Group Health and Safety Policy)
• Monitor performance, handle client concerns, and drive continuous improvement
• Support renewals and identify opportunities to enhance or expand services
• Maintain accurate site-specific account documentation and prepare basic performance and incident reports
• Ensure confidentiality of client and company information in line with Securitas policy (Source: Group Health and Safety Policy)

What you bring

• Bachelor’s degree in Business, Communications, or related field; or equivalent experience
• 3+ years in account management, client services, or a similar role
• Strong communication and relationship-building skills
• Solid organization and follow-through; comfortable managing multiple priorities
• Proficiency with Microsoft Office; CRM experience preferred
• Experience in security services or other contract-based service industries is a plus

What you can expect from Securitas

• A stable, trustworthy employer that believes in diversity and mutual respect (Source: Securitas Group Values and Ethics Code)
• Fair wages and good working conditions
• Opportunities for personal development and growth within a global security leader
• A culture built on Integrity, Vigilance, and Helpfulness