Retail Store Manager – Team Leader
Mattress Firm · Gloucester, VA
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Retail Store Manager – Team Leader
@ Mattress FirmRetail Store Manager – Team Leader
About the job
Mattress Firm helps customers sleep well and live better. As a Retail Store Manager, lead sales, manage staff, build team, and ensure excellent customer service in a dynamic retail environment.
Requirements
- Leadership experience
- Sales-driven mindset
- Team development skills
- Store management knowledge
Qualifications
- High school diploma or GED
- Ability to lift 50+ pounds
- Professional communication skills
- Customer service experience
Full job description
May provide support to stores in Newport News, VA as needed.
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
Is your current job a nightmare? Make it a dream job at Mattress Firm®!
Join Mattress Firm and have the job of your dreams!
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
Job Details:
The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
New Hire Onboarding and Team Building
Conduct one-on-one meetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.
Workforce Management
Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.
Ensure company policies, including appearance and functionality standards, and state regulations are followed.
Professional communication and representation of Company brand in all internal and external interactions.
Follow Company procedures for product transfers to ensure proper documentation of inventory.
Ability to plan strategically.
Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.
Talent Development
Provide technical and product knowledge information to associates and customers, serve as subject matter expert
Analyze company provided reporting and identifying skill gaps to address through coaching.
Business Operations and Acumen
Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
Ensure store execution of product merchandising, marketing and POP standards.
Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
Ensure timely opening and closing procedures.
Manage stock inventory levels for assigned store.
Review merchandise flow for assigned store, ensuring accurate stock.
Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
Ability to stand or sit for 8+ hours at a time.
Execute company initiatives and any other activities requested by the supervisor.
Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.
Lift, push or pull 50+ pounds.
Benefits Included:
Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories
Compensation:
Competitive pay range of pay range of $73,000 - $89,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.*Pay amount does not guarantee employment for any particular time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 08/15/2026.Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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