Technician
Ocean Eye, Inc. · Birdsboro, PA
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Technician
@ Ocean Eye, Inc.Technician
About the job
Ocean Eye, Inc. provides specialized diving services worldwide. The Technician Assistant role involves equipment repair, documentation, customer service, and project management, supporting team operations and ensuring quality service delivery.
Requirements
- Mechanical skills with hand tools
- Computer literacy and email skills
- Experience in shipping and orders
- Project management ability
- Online research skills
Qualifications
- 2-3 years in mechanical field
- Customer service experience
- Strong communication skills
- Detail-oriented and organized
- Team-oriented mindset
Full job description
Ocean Eye, Inc. is seeking a highly organized, mechanically inclined Technician Assistant to support our team in delivering exceptional service to commercial diving clients worldwide. This role blends hands-on mechanical work, customer service, ticketing, documentation, and team collaboration.
If you enjoy solving problems, staying organized, and being part of a mission-driven team, we’d like to meet you.
Key Responsibilities
- Assist technicians with equipment work, repair processes, and general shop duties
- Maintain accurate digital records, reports, and ticket updates
- Handle shipping, receiving, and processing customer orders
- Manage small projects and tasks with multiple moving parts
- Conduct online research as needed for parts, procedures, and customer inquiries
- Create and update records in company databases; run basic queries
- Operate video conferencing tools (e.g., Skype) for customer and internal communication
- Document all actions thoroughly for internal and customer use
- Provide warm, professional customer service by phone, email, and ticketing systems
- Follow established company policies, standards, and safety procedures
Required Hard Skills
- Mechanically inclined; competent with hand tools and power tools
- Computer literate:
- Email communication
- Basic calendaring/organization
- Basic report writing
- Proficient in Freshdesk or similar help desk systems
- Create, update, and close support tickets
- Familiar with database usage
- Create records
- Run simple queries
- Experience in shipping and order processing
- Ability to manage projects with multiple steps or dependencies
- Comfortable performing online research
- Experience with video conferencing platforms (Skype preferred)
Required Soft Skills
- Strong attention to detail
- Excellent follow-up and organizational habits
- Consistent documentation of all work performed
- Strong written and verbal communication skills
- Warm, customer-focused personality
- Even-tempered and calm in busy or stressful environments
- Positive attitude and good sense of humor
- Team-oriented and collaborative
- Self-motivated with strong critical-thinking skills
- Problem-solving mindset
- Professional appearance and demeanor
- Ability to work within established policies and company structure
Experience Requirements
- 2–3 years of experience in a mechanical field
- Experience delivering excellent customer service
How to Apply
Send an email to [email protected] with the subject line:
“Ocean Eye, Inc. – Technician Application”
Your email must include:
- Three to five sentences explaining why you believe you are a good fit for this role, and how your skills and experience match our needs.
- Your resume in PDF format.
Round 2 Screening (If Selected)
You may be asked to complete:
- Two written customer service questions (answers located in our FAQ) to assess:
- Writing clarity
- Customer service voice
- Problem-solving approach