Customer Service Talent Pool - English & Bilingual Opportunities

Description:

Interested in future opportunities with our Customer Service team at San Antonio, TX?
We are always looking to connect with talented customer service professionals. While this posting may not correspond to an immediate opening, it allows us to build our talent pipeline for upcoming Bilingual and English Customer Service positions.
By applying, your profile will be considered as new opportunities become available. If your background matches one of our future openings, a member of our Talent Acquisition team will reach out to discuss the role and next steps.

About the role

This is a full-time position that offers an onsite work environment (3067 East Commerce Street, San Antonio, TX 78220), great work-life balance, & competitive hourly pay.

This role focuses on handling high-volume inbound customer interactions (25–60 calls per day, plus emails) in a fast-paced, dynamic environment. The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems. This position requires high energy, self-pacing, and the ability to adapt quickly to frequent changes while maintaining strict adherence to standardized procedures (Customer Satisfaction, Adherence/Attendance and QA).

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage a high volume of back-to-back inbound calls and emails from businesses and customers.
• Research account details and navigate seamlessly across 3 internal systems.
• Process refunds, replacements, invoices, and item adjustments (adding/removing wares, increasing/decreasing quantities).
• Open, track, and resolve customer requests, ensuring accurate documentation.
• Communicate effectively with internal teams, including field Sales and Service representatives.
• Meet key performance metrics, including customer satisfaction surveys, QA interaction scores, adherence, and attendance.

Schedule & Training

• Training: 3 weeks of classroom training followed by 1 week of nesting (Schedule: 8:00 AM – 5:00 PM).
• Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST. (Initial regular shift: 8:30 AM – 5:30 PM).

Benefits & Perks:

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
• We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

Qualifications:

• Proactive & Energetic: Highly active, self-motivated, and thrives in a demanding, repetitive, and high-volume environment.
• Adaptable: Comfortable navigating continuous organizational and operational changes.
• Multitasker: Able to talk, listen, and accurately type/navigate systems simultaneously.
• Empathetic & Clear Communicator: Demonstrates strong empathy with customer situations and possesses clear, professional pronunciation and diction.
• Fluent in English and Spanish (written, spoken, and listening comprehension required).
• High School Diploma or GED equivalent.
• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel

About Us

At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

Please note: This posting is intended for future hiring needs and does not guarantee an immediate interview or offer. We appreciate your interest in joining our team and will contact qualified candidates as relevant opportunities arise.