Financial Coordinator

Department: Rubin Institute for Advanced Orthopedics (RIAO) – Total Joint Practice
Location: Owings Mills, Red Run
Reports To: Revenue Cycle Manager

Job Summary

The Financial Coordinator is responsible for coordinating and supporting the daily revenue cycle and billing activities for the Rubin Institute for Advanced Orthopedics (RIAO) Total Joint Practice at Sinai Hospital. This role serves as a liaison between patients, physicians, the Professional Billing Office, and third-party payers to ensure accurate insurance verification, financial counseling, billing coordination, and reimbursement optimization. The Financial Coordinator works independently to maintain efficient workflows while delivering exceptional customer service and supporting positive patient financial experiences.

Essential Responsibilities

• Meet with patients to provide financial counseling and explain insurance benefits, coverage limitations, and anticipated out-of-pocket expenses.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements prior to services.
• Determine patient financial responsibility and communicate payment expectations in a clear and professional manner.
• Coordinate and monitor daily revenue cycle activities to support accurate billing and timely reimbursement.
• Collaborate with physicians, practice leadership, the Professional Billing Office, and other departments to resolve billing and insurance-related issues.
• Review accounts for billing accuracy and identify opportunities to improve reimbursement outcomes.
• Serve as a resource for patients regarding insurance coverage, billing questions, and payment options.
• Assist with claim follow-up activities and resolution of denied or underpaid claims as appropriate.
• Maintain accurate documentation of financial counseling, insurance verification, and patient communications.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.
• Support departmental goals related to patient satisfaction, revenue integrity, and operational efficiency.
• Perform other duties as assigned.

Qualifications

Education

• Bachelor's degree preferred.
• Equivalent combination of education and relevant healthcare financial experience may be considered.

Experience

• One (1) to three (3) years of experience in healthcare billing, revenue cycle, patient financial services, medical office operations, or a related field is required.
• Experience working with physician practices, orthopedic practices, or hospital-based outpatient services preferred.

Knowledge, Skills, and Abilities

• Extensive knowledge of commercial insurance, Medicare, Medicaid, managed care plans, and payer policies.
• Understanding of revenue cycle processes, insurance verification, billing procedures, and reimbursement methodologies.
• Strong customer service and patient communication skills.
• Ability to explain complex financial and insurance information to patients in an understandable manner.
• Excellent organizational skills and attention to detail.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Proficiency with electronic medical records (EMR), practice management systems, and Microsoft Office applications.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Working Conditions

• Primarily office-based healthcare environment.
• Frequent interaction with providers, staff, and insurance representatives.
• May require prolonged periods of sitting, computer use, and telephone communication.

LifeBridge Health is an Equal Opportunity Employer committed to fostering an inclusive workplace and improving the health of the communities we serve.

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