Client strategy and partnership

• Serve as a trusted adviser. Build strong relationships with senior client stakeholders and help them make practical choices about AI priorities, investment, sequencing and risk.

• Lead the roadmap. Develop and maintain a joint AI transformation roadmap aligned to the client's commercial, medical and operational priorities.

• Create alignment. Establish clear decision pathways, governance forums and executive reporting across the AI portfolio.

Opportunity discovery and solution shaping

• Identify high-value opportunities. Lead workshops, interviews and workflow reviews to uncover priority business problems and unmet needs.

• Define and document the work. Turn client challenges into solution briefs, scopes of work, delivery plans and technically actionable requirements, including user stories, epics, tickets, acceptance criteria, assumptions, dependencies, milestones and resourcing needs.

• Prioritise the portfolio. Assess opportunities based on strategic value, feasibility, readiness, risk, adoption effort and time to value.

Delivery and transformation

• Mobilize cross-functional teams. Bring together AI Solutions Engineers, product, data, domain and client specialists around each priority use case.

• Guide delivery end to end. Oversee work from prototype and pilot through evaluation, production, launch and handover.

• Redesign the work. Define future-state workflows, roles, controls and handoffs so AI becomes part of day-to-day practice.

Adoption, governance and value

• Build adoption. Create role-based playbooks, training, champions, office hours and feedback loops with client change and learning teams.

• Enable responsible use. Partner with AI, IT, security, legal, privacy, medical, regulatory and MLR stakeholders to embed appropriate guardrails and human oversight.

• Prove the impact. Set baselines and track adoption, efficiency, capacity, quality, client outcomes and commercial value, using the evidence to improve and scale the work.

Account growth

• Deepen the partnership. Use delivered value to strengthen executive relationships and identify opportunities to expand the client's engagement with Avalere Health.

• Strengthen the story. Equip the account team with a consistent, evidence-based narrative about Avalere Health's AI capability and impact.

• Capture reusable learning. Develop playbooks and patterns that improve delivery while protecting client confidentiality.

Essential

• Senior leadership experience. Typically 12 or more years in transformation, consulting, digital product, innovation or client leadership, including significant experience in pharma or life sciences.

• Executive client credibility. A strong record of advising and influencing senior leaders in complex, matrixed organizations.

• Enterprise AI delivery. Experience moving AI, analytics or automation from discovery and pilot into adopted, governed workflows.

• Applied AI fluency. Practical understanding of large language models, agent workflows, model evaluation, data and integration requirements, safety and reliability.

• Transformation expertise. Strong capability in process mapping, workflow redesign, operating-model change, adoption, enablement and benefits realization.

• Communication and judgement. Excellent facilitation, writing and executive presentation skills, with the ability to make complex choices clear and actionable.

Desirable

• Cross-functional pharma knowledge. Experience across Medical, Commercial, Market Access, Insights and Content Operations.

• Regulated delivery. Familiarity with responsible AI, privacy, medical and regulatory review, MLR and common life-sciences platforms.

• Product and capability building. Experience shaping prototypes, evaluating model outputs and creating playbooks, champions networks or communities of practice.

Ways of working

• Client dedicated. The role is fully allocated to one strategic pharma client, providing continuity and a deep understanding of its priorities, systems and ways of working.

• Matrix leadership. The Senior Director works closely with the Global Client Lead and Co-Intelligence Centre, leading through influence across Avalere Health and client teams.

• Flexible and connected. The role may be remote or hybrid and requires regular travel to client and team meetings.